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Cancellation Policy

Right of Withdrawal for Consumers

As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us, Stereum Services FlexCo, FN 630760p, A-2003 Leitzersbrunn (Stockerau), Leitzersbrunnerfeld 24, office@stereum.com, through a clear declaration (e.g., a letter sent by mail or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, though it is not required. To meet the withdrawal deadline, it is sufficient that you send the notice regarding your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we are required to refund all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a different type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive notification of your withdrawal from this contract. We will make this refund using the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

If you requested that the services begin during the withdrawal period, you must pay us an appropriate amount corresponding to the proportion of services already provided up to the time you inform us of your exercise of the right of withdrawal from this contract, relative to the total scope of the services provided for in the contract. The right of withdrawal expires once the service has been fully provided. If the consumer is required to make a payment, the right of withdrawal only expires if:

- we have begun to fulfill the contract after the consumer has given prior explicit consent, and

- the consumer has confirmed before the start that they are aware that they will lose their right of withdrawal once the contract has been fulfilled.

Digital Content and Withdrawal Right

  • The right of withdrawal does not apply to digital content not delivered on a physical medium (e.g., downloads), once we have begun to fulfill the contract. If the consumer is required to make a payment, the right of withdrawal only expires if:
  • - the consumer has expressly agreed to the start of contract fulfillment before the withdrawal period expires, and
  • - the consumer has confirmed that they are aware that they lose their right of withdrawal due to the early start of contract fulfillment, and
  • - we have provided the consumer with a confirmation according to § 7 Abs 3 (confirmation of the concluded contract on a durable medium, including the consumer’s consent and awareness of the expiration of the right of withdrawal, including all information obligations under § 4 FAGG).

Sample Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it:

- To: Stereum Services FlexCo, FN 630760p, A-2003 Leitzersbrunn (Stockerau), Leitzersbrunnerfeld 24, office@stereum.com

- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service(s) (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if this notice is on paper)

- Date

(*) Delete where inapplicable